Faster & easier voice integrations using the native api & 3rd party apps
Super-charge the voice channel with trigger based segmentation, automated call routing and native API + 3rd party architecture. Applications and features previously unimaginable are now achieved at virtually no additional cost an in record time. Now move web inquiries into outbound predictive dialing queues using our “hot-lead injection technology”, generate real-time contact center KPI reports and much more while immediately connecting the inbound or outbound call to the perfect agent each and every time. The net results are higher productivity, increased customer satisfaction and lower overall costs while consistently achieving your contact center’s business goals.
Our goal is to provide a seamless cost effective call center solutions which involves the cohesive blend of computer telephony integration (CTI) applications, web centric applications, customer relationship (CRM), agent interaction and other channels of communications such as web call back, web chat, email, fax and web collaboration.