Call Center Software

While we almost always enjoy the end results of making changes, seldom to we enjoy the process of making change. Once you are committed to making effective changes to your old call center software, there are several benefits awaiting your company. However, like any other business decisions there are any number of trials, pitfalls and buy-ins required to achieve success.  First and foremost, changing your call center software should be made with transparence and notice

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Dialer Software

The collections industry needs effective call center solutions as much as any other, but there are a few special needs that are not addressed by dialing software intended for other industries. Some call centers are running a bunch of different software applications in order to handle all the tasks that their agents need to perform, resulting in dropped information, lack of contact, and a slowing of workflow as agents juggle multiple applications. Here is how

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Image courtesy Marcel Douwe Dekker “I am looking forward to calling customer service today.” Said very few customers, ever. Calling customer service is about as fun and rewarding as going to a dentist without any insurance or getting audited by the IRS. On the other end of the line a customer service agent’s day is rarely over without at least one angry or abusive call. But if you are a manager you would know that

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The promise of Voice over Internet Protocol or VoIP has been simple- why invest in costly phone hardware when you can tunnel voice over existing data links at way cheaper rates? This promise is seductive and has many takers. The global VoIP market in 2012 was worth $63 billion  and has a number of players, from massive conglomerates to tiny startups, serving up a variety of solutions to meet the needs of different kinds of customers. Most

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Cloud Based vs On Premise when choosing for a Blended Dialng Solution. I wanted to take this opportunity to discuss my comparisons of a Hosted Solution vs On Premise after a prospect I was speaking with was considering an on Premise Dialing solution. There are many advantages I believe of the Hosted model and here are my reason’s why.. 1) If you acquire an On Premise solution you will first have to purchase a dedicated

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Studio Light

Posted by admin on June 27, 2013
Category : News and Updates

Studio Light Chase Data’s new platform to be released 3rd Qrt includes our latest Telephony Platform using Microsoft Silver light Technology. Silver light is considered as a RIA ( Rich Internet Application ) which gives the user more powerful tools at their finger tips with out the sacrifice of having to install the app on there their local desktop or on their company wide server. Chase Data Studio Light uses Microsoft Silver Light technology so

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Business Partner Resources

Posted by admin on June 04, 2013
Category : News and Updates

How Critical is your Mission Critical Predictive Dialer for your Contact Center? The new Internet economy has sped up not only the pace of business but also its rate of success and failure. Efficiency is no longer a novelty in the call center; it has become the way that successful organizations transact business. For many organizations, the call center does much more than support operations. The call center is critical to the business since the

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Appointment Scheduling

Posted by admin on October 06, 2011
Category : News and Updates

Appointment Scheduling System Chase Data released its new multi-campaign multi-sales rep appointment scheduling system . This appointment calendaring systems allows both reps and managers to share a common calendar of appointments and availability for sales rep so that appointments do not get booked at unavailable times. Once appointments have been view and confirmed by managers , they can then be emailed form within the admin portal to the associated sales reps emails. This allow sales

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