Call
Center & Contact Management Systems
Chase Data's flag ship product the
PowerStation Predictive Blended Dialer automates and integrates the contact center where
calls are placed through a cohesive universe of predictive
outbound, inbound blend, progressive, preview, web based
customer interaction or automated dialing. The end result:
keeping your agents busy talking to your prospects and customers
freeing them from mundane tasks and a paper trail to follow.
This equates to an increase in the agent's productivity while
lowering your operating costs and thus boosting your contact
center's bottom line.
Leading
Edge Telephony Technology
Using
Intel's Dialogic Global Call Technology, Chase Data's suite of contact center and
contact management call center equipment products and solutions will give you the
most innovative and interactive tools that will allow your
agents to better communicate with your prospects and customers.
The PowerStation Predictive Dialer is designed to run on most widely
used networks such as T1, ISDN , E1 , SS7 and CASS.
Inbound
Outbound Blended Predictive Dialing
The PowerStation Predictive Dialer with blended Inbound empowers the
contact centers to effectively combine both Inbound and Outbound centers
with out the added expense of having two separate departments. A blended
environment allows your best call center reps to take incoming
calls that could mean more to your bottom line. Using intelligent ACD
functions incoming calls are greeted with a customized IVR script allowing for a smooth transition
for your callers waiting
to be connected to your best reps. With the PowerStation
Enterprise Predictive, Inbound/Outbound calls are handled simultaneously
based on agent skill level, availability, ownership and other
factors such as campaign and product familiarity.
.NET based SQL List Management
Manage your callings
lists, leads, appointment info and sales records all with a click of a
button. View real-time reports so you can manage your call center
more effectively. Import different types of info using smart wizards.
Using SQL as your database gives you the speed and flexibility to
manage and create new campaigns by aggregating other campaigns on fields
such as call status, number of attempts, and disposition.
We have built and
designed customized Contact Management Systems (CMS) to allow
Companies in Customer Relationship Management to keep track of
their customers and new prospects activities and daily customer interaction needs.
The world where outbound marketing meets customer relation is what
we call "tracking" your sales, leads or appointments.
More
solutions ...
Hosted Call Center
Solution gives
you the leverage you need, now your contact center is not limited
to geographic boundaries. Agents can log in from anywhere using
a browser to utilize the PowerStation Predictive Dialer
to take incoming and outgoing calls. Reports will be easy accessible
so that even if your reps aren't in your office you can still
keep track of the work and performance.
PowerVoice Digital Recording
records voice
conversation for quality assurance and monitoring purposes.
PowerStation's Digital recording system will allow you to access
each recording based on date and time, campaign name, agent rep info
as phone number.
Agent-less Campaign / Outbound Message delivery or Outbound
IVR
(Interactive Voice Response) scripts so that
your customers can get information on new products and
services and have the option to speak to a live rep or any In home
Agent .
Web
Call Back imagine giving
everybody that visits your website the ability to call them
based on their schedules, thus avoiding frustrating long holds
and expansive costs associated with it. Well now with Chase
Data Web call back feature your website visitors will simply
click on the call me back feature and next thing you know an
agent from your call center is calling them up with all the
pertinent information tied to the person.
Products in
motion i.e coming soon ...
Virtual IVR
be able to have
host your own IVR system as the faction of the cost of owning one.
Chase Data
Offers not only a product, but state of the art call center equipment a well as software solutions that fits a particular
need.
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