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PowerStudio for the
Hosted Call Center Manager and CRM provides a complete Predictive,
Progressive and Preview Dialing solution along with campaign
and database list management
Imagine having the ability create your campaign , load a
list and contact your customers based on your criteria and
yet having the flexibility to reach your contacts a way that
suites your needs. Choosing the way you wish to communicate
with your clients is what PowerStudio has in store for you.
Monitor and Coach your agents through the PowerStudio Dialer
Manager application. Simply select the agent to listen and
monitor your agents. Having the ability to
manage your sales leads, appointments or simply keeping track
of your customers is what Chase CRM ( Customer Relationship
Management) can do for you.
PowerStudio:
Built on the .NET architecture provides a single Point of Convergence
What you don't know about your call center can hurt you. That's
why with the PowerStation predictive dialer you can achieve
total call center clarity. The less you know about what's
going on in your call center, the higher the chances are that
you're wasting time, losing sales, and lowering profits. As
a matter of fact, a lack of detailed Call Center information
at your fingertips makes everything harder for everyone--
your employees, your managers, your company.
PowerStudio Call Center Manager, the list and campaign manager system makes it easy
to achieve real-time management control.
In the past, upper management frequently found it necessary
to hire wave after wave of call center repos and supervisors
and other support staff to achieve one simple, but
increasingly costly goal - keep representatives on the phone
to generate sales and revenue. In todays Hosted Online
environment, using PoiwerStudio managers can set up
and deploy remote contact centers using a combination of
home based and local agents.
All the tools that come
with PowerStudio give management the control of your call center's productivity with far
less supervisory personnel, actually lowering payroll costs
while upgrading job performance.
PowerStudio also includes list manager
which gives managers the tools to review and control Call Center at a glance, monitoring
staff activity through a "live assist" feature that
enables them to observe calls and coach reps, view each agent's
workstation in real-time, as well as access lead inventory
and call conferencing.
From top to bottom,
PowerStudios predictive dialer manager deliver more relevant
information to your managers in a format that is easy to understand
and use. Managers have instant access to real-time call center
and agent specific reports. With PowerStation, managers also
have 100% control of every aspect of the dialing process,
from lead selection to contact rates
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