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Full
featured predictive dialing with built in systems
integration second to none.
When your
contact center
operations require global access to your call center's data via the
web its time to look in to PowerStation Enterprise. Imagine the applications you will
develop by having your remote agents in remote offices sharing your
contact center software and having access to your enterprise data via a web browser from
any point on the Internet.
CRM software and
contact management software for field representatives (fully integrated
with popular CRM third party software), remote local call center
configurations (using high speed data bandwidth to create specialized
call center in specific geographic areas aka remote IP Agent) and
a host of integration options are at your finger tips.
The PowerStation Enterprise Edition comes with a suite of telephony (CTI) features
such as inbound outbound call blending, integrated voice response (IVR), real-time digital recording,
call transfer, ACD, skill based routing and much more. The PowerStation Enterprise
Edition predictive dialer also takes advantage of the web call center where web
callbacks, web chats and emails are performed.
Optimal
Workstations: 24-48
Dialer Engine: PowerStation
2
SQL Server: Enterprise Edition
OS: Windows Advanced Server
2000
Workstations: Dell (3 years
on site)
System: Digital T-1
Price: Starting a $46k
Case Study
:
U.S.
Wireless recently acquired a ChaseData Corporation PowerStation
2 Enterprise Edition predictive dialing system in order to create
a truly open operation.
The
Problem: U.S. Wireless, a leading provider of automated
voice mail systems faced severe market pressure to streamline
operations and increase the speed of service delivery. The company
invested heavily in a single set of proprietary systems that
tracked all aspects of their core voice mail business. Functions
such as billing, management and all aspects of client contact
were running on a suite of SQL based application servers. Due
to the system's in ability to easily connect to various data
types and the high cost of custom software development U.S. Wireless
was stringently evaluating every new application presented to
MIS including the PowerStation Predictive Dialing System.
The
Solution: During the demo the U.S. Wireless MIS Director
immediately recognized that PowerStation was uniquely suited
to meet their tolerances. PowerStation uses Microsoft's SQL Server
Enterprise edition as the core database configuration. This meant
that virtually all OLE data on the network can be accessed and
modified easily. This coupled with PowerStation's 'secondary'
features: code level modification, access to VB & Java Scripting,
browser modeling for creation of forms & network applications
and digital recording made our Enterprise Edition the obvious
choice.
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