|
Everything
you need to get started with the power
of predictive dialing.
The demands of
a small telemarketing operation are every bit as mission critical
as the largest multinational call center. PowerStation Small Business
Edition is built on the same rugged PowerStation Dialer engine
core as all of our solutions.
Bulletproof continuous
operation with zero percent downtime, scalable up to 50 workstations,
a full host of import/export and reporting features make the Small
Business Edition the logical choice for any small call center evaluating
predictive dialing implementation.
Optimal
Workstations: 4-8
Dialer Engine: PowerStation
2
SQL Server: SQL 2005
OS: Windows 2003 OEM
Lines: 12-32
System: Analog ( free T-1
upgrade avail)
Price: $9800-16k
Case Study
:
American Income
Life recently acquired a ChaseData Corporation PowerStation
2 predictive dialing system as part of an aggressive move to
its increase local market position. The process of evaluating
the compatibility of PowerStation 2 with AIFL needs was
instrumental in securing the installation of a new Dialer System
The
Problem:
AIFL had previously acquired an automated Dialing system to support it's field sales representatives.
Managers where put to the task of creating lists by doing daily
imports and exports of lists to get fresh data. The system they
where currently using was not able to keep track of dialed numbers
on a daily basis. AIFL had an aggressive direct response advertising campaign,
which was resulting in substantial inbound call center traffic.
Management concerns mainly centered around the need to improve
the turnaround time from inbound call to confirmed appointments
for field representatives.
The
Solution: AIFL installed a PowerStation Small Office
edition and increased confirmed appointments by 300%. The key
was tying in the existing SQL Server application used by AIFL
to capture inbound call data from television, radio and display
advertisements. Once entered into the system these leads are
accessible by PowerStation via SQL Server and are quad for outbound
contact. Trained appointment setters contact the clients and
establish appointments for field representatives.
AIFL's field representatives (armed with laptop computers) can 'dial into' the
company's network to place modifications on scheduling (i.e.. place requests for
rescheduling). These requests are instantly updated and processed by the appointment
representatives. These confirmations are published in the database and field
reps are notified of changes via e-mail. |
