Business Partner Resources
How Critical is your Mission Critical Predictive Dialer for your
Contact Center?
The new Internet economy has sped up not only the pace of business
but also its rate of success and failure. Efficiency is no longer a
novelty in the call center; it has become the way that successful
organizations transact business. For many organizations, the call
center does much more than support operations. The call center is
critical to the business since the applications such as predictive
dialing operating in the call center ARE their business. Problems
with reliability, performance and security are not just costly and
annoying—they can make or break your contact center business.
That’s why we developed the PowerStation 2™ predictive dialer. Our
predictive dialer systems arrive standard with the advantages that ensure
complex predictive dialing technology solutions that meet your
company's business objectives. The PowerStation 2 predictive dialer
is more than a methodology or an approach. It is the core value that
underpins everything we do, motivating ChaseData to understand each
client's business and to design and build predictive dialing
solutions that support and enhance your business.
As producers of leading edge predictive dialing solutions, we have a
lot of in-the-trenches experience with technology that we’d like to
share. This page will provide links to technical articles and sites
written by our technology partners.
Call Center Technology Executive Summaries
Get latest information and
trends on Call Centers and Contact Centers
Call Centers: An Electronic Front
Door
By Carl R. Strathmeyer
Integrating Voice, Video,
and Data Networks
Courtesy of Microsoft
Call Center Management (What You
Don't Know Can Hurt You)
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