Everything you need to get started with the power 
of predictive dialing.

The demands of a small telemarketing operation are every bit as mission critical as the largest multinational call center. PowerStation Small Business Edition is built on the same rugged PowerStation Dialer engine core as all of our solutions. Bullet proof continuous operation with zero percent downtime, scalable up to 50 workstations, a full host of import/export and reporting features make the Small Business Edition the logical choice for any small call center evaluating predictive dialing implementation.

optimal workstations: 4-8
dialer engine: PowerStation 2
SQL Server: Personal
OS: Windows 2000 Professional
lines: 12 max
system: Analog (no T-1 upgrade avail)
price: Starting a $16k

Case Study
Beltone Incorporated

Beltone Inc. recently acquired a ChaseData Corporation PowerStation 2 predictive dialing system as part of an aggressive move to its increase U.S. market position. The process of evaluating the compatibility of PowerStation 2 with Beltone's needs was instrumental in securing the installation of our systems in the Beltone Operations.

The Problem: Beltone required an automated system to support it's field sales representatives. Beltone had an aggressive direct response advertising campaign which was resulting in substantial inbound call center traffic. Management concerns mainly centered around the need to improve the turnaround time from inbound call to confirmed appointments for field representatives.

The Solution: Beltone installed a PowerStation Small Office edition and increased confirmed appointments by 300%. The key was tying in the existing SQL Server application used by Beltone to capture inbound call data from television, radio and display advertisements. Once entered into the system these leads are accessible by PowerStation via SQL Server and are qued for outbound contact. Trained appointment setters contact the clients and establish appointments for field representatives.

Beltone field representatives (armed with laptop computers) can 'dial into' the Beltone network to place modifications on scheduling (i.e.. place requests for rescheduling). These requests are instantly updated and processed by the appointment representatives. These confirmations are published in the database and field reps are notified of changes via e-mail.