• Ultra-fast agent notification so your reps can hear the First Hello
• Uses Industry leading Dialogic Perfect Call Detection to detect 85% of answering machines and telephone company messages.
• 3 way call conferencing with  agent  "drop off" feature
• Transfer calls with screen pops to verification station inside and outside of office
• Inbound/outbound call blending (optional)
• Agent monitoring with "silent" whisper option
• Real-time digital voice recording of TSRs and playback capability for retrieval ( server and agent side)
• Real time (session) statistics of login time, connect time, break time, idle time, seconds per call, etc. can be used for payroll
• Real time statistics on performance of calling campaigns such as: number of connects, busies, no answers, answering machines, and more.
• Automatic Call back and Agent Specific callback scheduling with notes
• Manager to agent text messaging
• Leave pre-recorded messages  on dropped calls (FTC/TSR ruling) and and answering machines by campaign
• Time Zone sensitive
• Campaign and agent assignment based on skill and priority
• Campaign call overflow protection
• Adjustable call abandonment rate rule  to comply with Federal and state Laws.

Data mining Tools

• Runs on Microsoft's^® robust SQL Server
• Multi-campaign dialing by station or by lead type
• Robust List Management and Data collection for reporting and statistics
• SQL Driven Database Management system to view, update, and modify your campaigns, contacts, customers, scripts and any data content
• Intelligent SQL Driven Query Management tool top perform simple to complex query functions
• Fast and easy list selection / call and campaign list creation
• Complete reporting capability on list penetration, agent performance, closing ratios, and more
• Monitor your agent performance with quick reports
• Robust Imports Wizard to load leads from various  CD-ROM and lists
• Automatic Purge of State and Federal Do Not Call lists against current lists
• Automatic Removal of Duplicate Records
• Update area codes quickly and easily
• Change calling lists on the fly
• Connect to other ODBC sources, i.e., other SQL Server - Oracle, Informix, and Sybase®
• Web-enabled scripting allows formatting such as font, point size, bold, italics, underlining, and logic flow for objections, rebuttals, and unlimited scripting.
• Web based reporting for internet and extranet reporting

Open Platform

• Runs on Windows Advanced Server 2000
• Graphical highly-visual interface
• Robust Microsoft SQL Database can connect to most databases via ODBC 2.0
• HTML/ASP based scripting
• Dialogic Perfect Call Detection®

Industry Specific Applications

• Full blown multi-person  / multi campaign  appointment scheduling by Zone/area, Sales rep, and campaign
• Mortgage Application
• Fundraising Application
• Other industry applications in telecom, insurance, collections, travel, healthcare, finance, construction/home improvements and consumer products