Business process management  and application

Call center, contact center or customer interaction center - whatever name you give it (we still call it a call center) - operate on identical principals of meeting customer needs in real-time. The definition of call center is changing but the fundamentals of a customer making a call to a center will remain constant because the customer views the call as an important activity to themselves.

Problem: Trying to find a solution that will Integrate  into Your Operation Without Missing A Beat.

Solution:

PowerStation is engineered to integrate all of your current databases, networks and PC based software and communications systems into one central location. Because PowerStation acts as the central point for call of your contact center, you have the flexibility to process virtually every client contact via the predictive dialer.

For example, direct mail prospects who "don't want to be solicited by telephone" can be easily contacted via e-mail using PowerStation's (WM) Web Mail feature . In addition, other communication channels such as web call backs and IVR (Interactive Voice Response) can be integrated to the Predictive Dialer so that agents can reach customers or prospects at customer's requested time.

Maximize Your Power To Use Existing Leads To Generate New Sales.

PowerStation simplifies the entire lead management process by placing all your lead sources in one place, so you can process most operating functions from one centralized location. This data can then be easily sent to the Contact Management System (CMS) so that you can track your sales and customers.