Cloud-Based Call Center as a Service
Solid, Affordable, Cloud Based Software That Improves Performance
Streamline your operations, whether your calls are inbound, outbound, or both. ChaseData CCaaS is the call center software suite that keeps you TCPA compliant, guarantees security (PCI DSS, HIPAA HITECH, and SOC2), eliminates SCAM LIKELY all while boosting call center profits.
Demo or Free Trial
ChaseData’s Call Center as a Service Software Starts with 3 Distinct Advantages.
Fast and Easy Deployment
ChaseData CCaaS
doesn’t require weeks or months to get your call center up and unning –
we can have you up and running in a matter of hours.
Our clients rate us five stars on Capterra® for a reason, and that’s because we deliver
enterprise-class performance
to real world call centers like yours in record time.
ChaseData CCaaS upgrades are always FREE
and delivered automatically. Your call center is always up to date and
always leveraging the most advanced call center technology available.
Basic Training Is A Snap
Training a snap because ChaseData’s highly intuitive software is
powerful yet remarkably easy to learn and master.
Your agents can pick up the needed knowledge in just a few minutes. Point,
click, go, and your agents can handle incoming calls, make outgoing calls,
escalate calls, all while
calls are logged, recorded, and transcribed (speech to text) automatically.
Managers have easy, intuitively presented
access to robust analytics, complex contact
data management, and their agents’
computer screens and voice conversation.
All easily accessible whether the teams are
at the office or working remotely
Zero-Coding Integrations
“Zero-coding integration” simply means that you have 100% access to all of your vital data with no stress, no fuss, and no in-house programing. Everything from web apps, to the real-time critical third-party APIs that you rely on are easily accessed. Popular automation scripting platforms like Zapier® are also fully supported and used by call centers as easy integration tools. ChaseData’s CCaaS arrives with popular application integrations built-in (Salesforce, Oracle, Hubspot, and more), robust CTI and ChaseData’s open API is also available. Our engineering and development teams are very experienced with integrating virtually any data source into our platform.
ChaseData CCaaS Software Highlights
Predictive Dialing
Skills-Based ACD
Cloud-Based
Multichannel
Workstation
Campaigns
Compliance
Analytics
ChaseData’s Cloud-Based Software Has Proven Effective For Over 23 Years
Better Tools for Success
Placing your call center agents in front of live customers quickly is the mission that our software is engineered to accomplish. Enjoy 300% more live answered outbound calls and virtually eliminate hold-time using our skills-based inbound call routing.
APPs You Already Use
Placing your call center agents in front of live customers quickly is the mission that our software is engineered to accomplish. Enjoy 300% more live answered outbound calls and virtually eliminate hold-time using our skills-based inbound call routing.
Expert Tech Support
Placing your call center agents in front of live customers quickly is the mission that our software is engineered to accomplish. Enjoy 300% more live answered outbound calls and virtually eliminate hold-time using our skills-based inbound call routing.
Unrivaled Uptime
Placing your call center agents in front of live customers quickly is the mission that our software is engineered to accomplish. Enjoy 300% more live answered outbound calls and virtually eliminate hold-time using our skills-based inbound call routing.
Data Privacy and Security Are Built-In
PCI Compliance
ChaseData is a PCI DSS Service Provider, engages an annual assessment by Independent Qualified Security Auditor to perform assessments of our control environment to ensures the security of credit, debit, and cash card transactions are all within a PCI compliant environment.
HIPAA Compliance
ChaseData has designed and implemented all appropriate administrative, physical and technical safeguards for Protected Health Information in transit and at rest in compliance with HIPAA/HITECH.
SOC2 Attestation
ChaseData’s SOC 2 Type 1 attestation provides an independent verification that ChaseData has developed, implemented, operates and maintains security controls for data protection and regulatory compliance purposes.
TCPA Compliance
ChaseData CCaaS ensures your company stays TCPA compliant with Do Not Call (DNC) integrations, rules for auto-dialing and predictive dialing, curfew hours, and more.
The ChaseData Engineering Team’s Latest Updates
SPEECH 2 TEXT AND TEXT 2 SPEECH TECHNOLOGY
ChaseData CCaaS introduces technology that will accurately transcribe call recordings into time/date coded ASCII text to streamline QA, compliance, and agent coaching.
METHODS FOR ELIMINATING SPAM LIKELY
ChaseData CCaaS introduces technology to combat drops in call contact rates resulting from SPAM LIKELY. Verified and registered clients now enjoy significant books in live answer contact rates
SECURE MOBILE KPI DASHBOARD PORTAL
ChaseData CCaaS adds a new tool for monitoring KPIs and mining the insight required for call center success. The Mobile KPI Portal allows authenticated users to securely access all critical KPIs and reports from any mobile device.
INFINITE AGENT SUPPORT ARCHITECTURE
ChaseData CCaaS now supports and unlimited number of agent on a single secure cloud cluster. All call center resources are managed from a single Admin App.
AUTOMATED RING LESS VOICEMAIL DROPS
ChaseData CCaaS delivers variable data, natural speech synthesis messages directly into your customers voicemail boxes with out initiating an annoying ring. Clients use this feature for reminders, updates and a number of other campaigns.
WYSIWYG SCRIPT CREATOR AND EDITOR
ChaseData CCaaS creating rich, multi-threaded scripts with embedded forms and variable data has never been easier. The simplicity of drag-and-drop data fields combined with What You See Is What You Get editing of fonts, links, etc. speeds up script management.