Record, Monitor and Evaluate interactions in your contact center
ChaseData provides call center quality assurance capabilities to maximize the value of every customer interaction and improve the performance of the agents in your contact center.
MONITOR THE QUALITY OF YOUR AGENT INTERACTIONS
Every call with a customer is an opportunity to deliver superior service or to secure a sale. You need to ensure that agents are properly trained, coached and monitored to succeed.
ChaseData arms Managers and Supervisors with the monitoring and coaching tools they need to better manage their teams.
Get a digital recording of calls, along with the agent screen, for compliance or quality assurance purposes.
Empower your managers to listen to calls between agents and customers in real-time while monitoring the agent desktop screen.
Supervisors can guide agents through interactions with customers without interrupting the customer call.
Rate the performance of the agent along with the recording and leave manager notes that can be shared with the agents for feedback and performance improvement.
STILL HAVE QUESTIONS
JUST THE FAQS
Can I select which types of calls I want recorded?
Yes, you can choose to record all calls from specific campaigns or for specific reps.
Can agents listen to their own call recordings?
Yes, you can give agents permission to listen to their own call recordings. This is a setting that you can control for specific groups or individuals.
Can I export recordings for archival?
Yes, ChaseData stores recordings for 90 days, or longer if required, and provides you the tools to export recordings for long-term archival.
“I LOVE how well I can monitor my reps. I can see a live feed of what’s on their screen if I need to, listen to calls and do all my coaching from my computer during the sales day.”