USE THE BEST TOOLS FOR YOUR CALL CENTER
Whether your inbound calls are for sales or customer service, you have to have it right from the first ring. Automatic call distributing (ACD) and interactive voice response (IVR) are just two of the tools that make your agents jobs easier.
INCREASE PROFITS WITH BETTER INBOUND CALL MANAGEMENT
Break your customers out of voice jail and increase your profitability by modernizing your inbound call center software. Get the call and customer information to the right agent every time, or allow your customers to perform routine functions with scriptable IVR.
AUTOMATIC CALL DISTRIBUTION (ACD)
Automatic call distribution is a top efficiency tool that makes sure that the right agent can answer the call every single time with tools that allow you to route for groupings such as language, skill set, and training level. Reduce your customers’ time in queue, and leave them five-star satisfied.
INTERACTIVE VOICE RESPONSE (IVR)
Make IVR work for you. Modern IVR has vastly improved speech recognition capabilities, allowing your customers to perform basic functions with their account. This also cuts down on frustrated customers reaching out to an agent to solve basic problems, leaving agents free to deal with more complex issues.
WHY CHOOSE CHASEDATA INBOUND CALL CENTER SOFTWARE
Customers hate call centers. So many have had negative experiences that you are on an adversarial footing from the start. Change that by deploying the inbound call center software that can turn stressful situations into efficient and productive interactions.
Fully customizable, with powerful analytics, ChaseData is scalable to cover everything from small centralized call centers to, remote location agents, to multiple call center operations. See how ChaseData can work for you.
Quickly identify your caller with instant caller ID or when they self-identify in the IVR system. The system will route to the appropriate agent who will see caller information and history.
Customizable segmentation features route incoming calls based on set criteria such as open customer service tickets, response to a campaign, language, and other custom settings at your disposal.
Customizable routing rules allow you to send the call to the agent most capable of satisfying the customer’s need. Calls can be routed and even escalated to the next appropriate level.
STILL HAVE QUESTIONS?
Can I give priority to a group of agents for one number, or multiple numbers?
Yes, we do inbound mainly based upon skill. This allows you to prioritize numbers for set skills, skills are basically groupings of agents that you want to allow to have access to certain features and aspects of the call center software and or ring groups.
I answer calls for several different companies, is there a way I can let the agents know where the inbound calls are coming from before they answer the inbound call?
Yes, we accomplish this through Ring Groups. You can name different Ring Group names for set numbers that will display in the inbound call queue as well as a whisper function in place to notify your agents both verbally and visually.
How do I setup a greeting message to direct the flow of my calls through an IVR?
How do I setup a greeting message to direct the flow of my calls through an IVR? Setting up IVR’s with ChaseData is a very simple process you can add an MP3 recording and select what type of message you would like to use it for, or you can always send us the file and we would take care of the rest.
“ The dialer software is easy to use and easy to set up for new users. Great reporting and even better customer service when it is needed.
I would highly recommend this product to anyone who needs flexibility in their dialer software.”