THE BEST OUTBOUND PREDICTIVE DIALER SOFTWARE IN THE CLOUD
When you want to modernize your outbound call center, you don’t need to compromise on quality or go with an older, less effective alternative. Scalable on demand and ready to go in hours, ChaseData’s outbound dialer software is everything you need to make your cold calls hotter.
CLEAR CHOICE FOR YOUR BUSINESS CALL CENTER
The cloud makes it possible to have a fully featured outbound predictive dialer without expending excessive amounts of capital. In fact, deploying ChaseData’s call center software-as-service makes better financial sense than continuing to patchwork new fixes into your old system.
You’re not just adding in a new dialer, but more solutions and options for your whole call center. Intuitive interfaces, easy training, and robust management tools and analytics will streamline your procedures, while improving efficiency and productivity.
Predictive dialing does away with agents dialing their own numbers. The software dials numbers, routing the calls to the nearest open agent, while weeding out disconnects and busy signals.
This feature pops the customer information to the available agent before placing the call, allowing the agent time to review before the call is put through by the software dialer.
Send prerecorded messages or even faxes while increasing dialing efficiency. Agents get connected to live pickups after the message is played, and are able to spend more time in contact.
The agent is able to preview the customer’s information before deciding to call or move on to the next lead. Lowers rates of call abandonment, bit is a lower dialing mode.
THESE POWERFUL FEATURES AT YOUR FINGERTIPS
When you consider how much versatility ChaseData has on tap, your cloud-based software dreams can come true. Your campaigns can be managed from one central location, while analytics let you know how you’re doing in real time. See how everything works together, and works for you.
Create new campaigns, or buff up older ones, and switch between the two with no log-out/log-in. Agents can jump around and keep themselves fresh and on task.
SUB CAMPAIGN UTILIZATION
Set up sub-campaigns with a point and click, then decides how much of each sub-campaign you want to activate. Your managers and administrators have lots of flexibility.
Your supervisors can manage their agents from an intuitive and individualized dashboard. Supervisors can monitor calls and productivity, coach, and send message to any agent instantly from their desktops.
Administrative tasks and reports don’t have to be a time-sucker. Managers and supervisors get a great suite of tools that allow them customized tracking and department focus.
Manage your lists to keep your leads and your agents fresh. Using list manager lets you see which lead sources supply the best quality, and adjust your buys accordingly.
Called ID Anywhere
ChaseData can supply local telephone numbers for your campaign, and the client’s caller ID will display a local number. It’s more likely that a local call will be picked up or called back.
SINGLE CLICK CUSTOMIZED DISPOSITION
“What happened on that call?” Now your agents can tell you with a single click if an appointment was made, a message left, or a do-not-call request made.
Digital call recording keeps your call archive for 90 days. Agents can review recent calls to find ways to improve. Administrators can rate and comment, too!
Get the data you need right now. Real time reporting gives you an unparalleled data stream with the numbers you need for your campaign or staffing.
HOT LEAD INJECTION
When a customer contacts your website for more information, this “hot lead” is segmented and prioritized and routed to the screen of the nearest available outbound agent.
STILL HAVE QUESTIONS?
JUST THE FAQs
How can I manage organization and separation of my leads without having my agents log in to different campaigns?
This can be managed through what we call sub campaigns, imagine having the ability to assign sub campaigns to different agents. As well as giving priority and organization to separate out by any field of your choosing all while optimizing your dialing.
How can I control how fast my outbound lines will perform?
We have several different multi line dialing functionalities that allow you to control speed, Our dialing algorithm is one of the quickest and most accurate in business.
How do I control what caller-id is displayed to our customers?
ChaseData is very flexible in this regard, we give you the liberty to put in your own number to display. You can circulate through numbers that we own based that will reflect local presence numbers or we can provide you with DID’s.
“I have had the pleasure to work with ChaseData for my hosted dialer needs for over 15 years! As a business consultant and call center program developer, I have had the opportunity to compare with the many "service providers" over the years and always recommend Chasedata to my clients and personally used their technology for my own call center solutions. Ahmed and his crew offer the personal touch that larger providers can never come close too. Their interface is very user friendly and they are always improving features that make my job alot easier.”