Track, measure and analyzing call center data with ease
Your current software could be keeping you in the dark. Unless you are able to track key performance indicators for agents, management, supervisors, and campaigns you may not be operating with a full picture. ChaseData call center metrics reporting gives you the big picture.
CAPTURE CRITICAL CALL CENTER METRICS REPORTING
How does your current software do on analyzing call center data? Can it track your agents’ hours, number of contacts made, and time paused? Can supervisors quickly train new hires in the use of your call center software, look up agent histories, and measure current performance against past performance? Can your management measure how well each campaign and sub-campaign are doing? If you don’t have ChaseData, you’re not getting all the data you need to run a lean and efficient operation. Check out these on board features.
Know what your agents are doing each and every day in real time. Track multiple performance metrics from one screen.
One size does not fit all with call center software. Customize reports to get the specific performance information you need.
Raw Data Export
Export raw data to your favorite third-party management and productivity apps without having to keep the IT department up all night.
Actionable Business Intelligence
How do you know what you’re doing, if you don’t know what you’re doing? Get actionable intelligence every day by monitoring key performance indicators.
STILL HAVE QUESTIONS
How many different standard reports do you offer?
We include over 20 reports that provide KPI and call center metrics reporting that will help you make informed decisions about your call center.
Can reports be emailed to me?
Yes. On the latest native version of the admin application, reports are scheduled to run and to be emailed to you.
How far back can I view the history of the data in my call center?
The enterprise version allows you to run year-to-day reports for analyzing call center data. All standard reports allows you to see historical data from the most recent 6 months.
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