CALL CENTER RESOURCES

HELPFUL ARTICLES, VIDEOS & TIPS ON HOW TO GET THE MOST OUT OF CHASEDATA CLOUD BASED PREDICTIVE DIALER

From downloadable white papers to videos, we have you covered with knowledge and training for everything from entering leads to monitoring agents. Your call center’s workflow can be streamlined and improved by tapping into the online knowledge base, help center, and user community. Get your call center know-how with point and click ease, and see how much easier work can be with ChaseData’s cloud based predictive dialer.

SUPPORT, IDEAS & RESOURCES AT YOUR FINGERTIPTS

ChaseData offers more than just call center software, we offer integrations and solutions that can help to streamline your workflow, perk up your workforce, heat up your inbound leads, and modernize all aspects of your operation from outbound calling to coordinating with your sales and marketing campaigns. To do this we give you a robust selection of tools, tips and tricks, and other resources at your fingertips.

We fully support our clients from deployment through daily function and are always improving our services. You will not be left with obsolete equipment or software, as we future proof our product to keep up with the latest advancements in call center software. Our call center resources are source of pride for us, and created with our clients’ ease-of-use in mind.

From customer support tickets to video tutorials, our experts are there to make sure that everything goes smoothly from day one. Take the time to look at all the resources we offer you, and explore your options to make our software your solution.

INFORMATION FOR CALL CENTER ROOKIES, EXPERTS, AND EVERYONE IN BETWEEN

Whether you have a new hire or are bringing on an old pro, we can keep everybody up to date and up to speed with the latest information, tutorials, or tips and tricks to get the most out of your call center software.

Call Center Resources
Call Center Resources

Property & Casualty Insurance Customer Service Tactical Ideas

Present day challenges for the insurance industry are driven by three factors: Customer Expectation, Speed of Change, and New Insurance Startups. For insurance agencies, the customer service center or call center is the front line in the battle to meet these challenges. If you are an insurance agency owner, this FREE eBook will help you to put insurance customer retention strategies to work for you.

Download eBook
Call Center Resources
Call Center Resources

Debt Collection Agency Strategies to Improve Collections & Mitigate Risk

With the passage of such laws as the Fair Debt Collection Practices Act (FDCPA) and Telephone Consumer Protection Act (TCPA) federal restrictions on how and when debt collection agencies may contact borrowers have become more stringent in the past few decades. In this FREE eBook you will learn more about the actions you should be taking and the metrics you need to monitor.

Download eBook
Call Center Resources
Call Center Resources

Keeping Up with Today’s Millennial Customer: Travel and Hospitality in the 21st Century

Travel and hospitality customers purchasing behaviors are changing more than ever before. In order to keep up with the 21st century and address the expectations of customers, you need to understand and utilize the latest technology and trends. In this free ebook, you will learn more about: When Self-Service Doesn’t Cut It, Social Media Contact Is Key, Seamless Integration Between Channels, and More

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POINT. CLICK. WATCH. LEARN.

Check out our library of videos that showcase the ChaseData cloud based predictive dialer, set-up and use, and how to deploy with Zoho integration. It’s easy to point, click, and learn how to set up your call center solution.

Call center NOW Inbound

ChaseData Corp Call Center Agent Application Walkthrough

In this video you will learn more about how to use the ChaseData Call Center Agent Application for desktop users.

CHASEDATA CORP BLOG

Watch this space for articles relevant to multiple industries and call center management. We have a lot of experience to share with you, plus tips and tricks that will help you to train your staff and give you a following of satisfied customers.