HELPFUL ARTICLES, VIDEOS & TIPS ON HOW TO GET THE MOST OUT OF CHASEDATA CLOUD BASED PREDICTIVE DIALER
From downloadable white papers to videos, we have you covered with knowledge and training for everything from entering leads to monitoring agents. Your call center’s workflow can be streamlined and improved by tapping into the online knowledge base, help center, and user community. Get your call center know-how with point and click ease, and see how much easier work can be with ChaseData’s cloud based predictive dialer.
SUPPORT, IDEAS & RESOURCES AT YOUR FINGERTIPTS
ChaseData offers more than just call center software, we offer integrations and solutions that can help to streamline your workflow, perk up your workforce, heat up your inbound leads, and modernize all aspects of your operation from outbound calling to coordinating with your sales and marketing campaigns. To do this we give you a robust selection of tools, tips and tricks, and other resources at your fingertips.
We fully support our clients from deployment through daily function and are always improving our services. You will not be left with obsolete equipment or software, as we future proof our product to keep up with the latest advancements in call center software. Our call center resources are source of pride for us, and created with our clients’ ease-of-use in mind.
From customer support tickets to video tutorials, our experts are there to make sure that everything goes smoothly from day one. Take the time to look at all the resources we offer you, and explore your options to make our software your solution.
INFORMATION FOR CALL CENTER ROOKIES, EXPERTS, AND EVERYONE IN BETWEEN
Whether you have a new hire or are bringing on an old pro, we can keep everybody up to date and up to speed with the latest information, tutorials, or tips and tricks to get the most out of your call center software.
RETHINKING VOICE IN TODAY'S MODERN CONTACT CENTER
Big money and operational resources are flowing into the voice channel despite the growth of social media as an emerging channel. Forward-thinking contact centers worldwide are doubling down on cloud based predictive dialer software because the voice channel is the leading driver in higher score in the metrics critical to success - from agent productivity to revenue to first contact resolutions. Download this white paper in order to find out why and more importantly how you can achieve more success in your contact center.Download White Paper
POWERSTATION™ HOSTED PREDICTIVE DIALING SOFTWARE
PowerStation predictive dialing simplifies the entire lead management process by placing all of your lead sources in one place, so you can process most operating functions from one centralized location. This makes it easier for you to import and export data in a variety of formats and from a variety of places such as local or wide area networks, CD-ROMs, the internet, etc. Further, PowerStation's management station allows you to create spreadsheets, graphs, sales reports, mail merges, fax on demand and countless other functions using a few simple key strokes.Download White Paper
A Guide to Selecting the Right Call Center Technology
The name of the game in today’s business world is scalability. Whether you’re dealing with 100 or 1,000 employees, there are multi-tiered call center plans for every size of company. Investing in updated technology is essential to keep your call center current and functioning smoothly. However, not one size fits all. In this FREE eBook you will get a step-by-step guide on things to consider when planning upgrades to your call center.Download eBook
Most Important Reporting KPI for Outsourced Call Centers 2018
When you’re looking at your KPI (Key Performance Indicators) you might see a list of indicators that you believe to be higher or lower in importance. KPI data should never be taken and ranked as this indicator being more important than that indicator. In this free eBook, we look at the KPIs that will give you an accurate picture of what your outsourced call center is doing.Download eBook
Property & Casualty Insurance Customer Service Tactical Ideas
Present day challenges for the insurance industry are driven by three factors: Customer Expectation, Speed of Change, and New Insurance Startups. For insurance agencies, the customer service center or call center is the front line in the battle to meet these challenges. If you are an insurance agency owner, this FREE eBook will help you to put insurance customer retention strategies to work for you.Download eBook
Debt Collection Agency Strategies to Improve Collections & Mitigate Risk
With the passage of such laws as the Fair Debt Collection Practices Act (FDCPA) and Telephone Consumer Protection Act (TCPA) federal restrictions on how and when debt collection agencies may contact borrowers have become more stringent in the past few decades. In this FREE eBook you will learn more about the actions you should be taking and the metrics you need to monitor.Download eBook
POINT. CLICK. WATCH. LEARN.
Check out our library of videos that showcase the ChaseData cloud based predictive dialer, set-up and use, and how to deploy with Zoho integration. It’s easy to point, click, and learn how to set up your call center solution.
CHASEDATA CORP BLOG
Watch this space for articles relevant to multiple industries and call center management. We have a lot of experience to share with you, plus tips and tricks that will help you to train your staff and give you a following of satisfied customers.