CALL CENTER RESOURCES

HELPFUL ARTICLES, VIDEOS & TIPS ON HOW TO GET THE MOST OUT OF CHASEDATA CLOUD BASED PREDICTIVE DIALER

From downloadable white papers to videos, we have you covered with knowledge and training for everything from entering leads to monitoring agents. Your call center’s workflow can be streamlined and improved by tapping into the online knowledge base, help center, and user community. Get your call center know-how with point and click ease, and see how much easier work can be with ChaseData’s cloud based predictive dialer.

SUPPORT, IDEAS & RESOURCES AT YOUR FINGERTIPTS

ChaseData offers more than just call center software, we offer integrations and solutions that can help to streamline your workflow, perk up your workforce, heat up your inbound leads, and modernize all aspects of your operation from outbound calling to coordinating with your sales and marketing campaigns. To do this we give you a robust selection of tools, tips and tricks, and other resources at your fingertips.

We fully support our clients from deployment through daily function and are always improving our services. You will not be left with obsolete equipment or software, as we future proof our product to keep up with the latest advancements in call center software. Our call center resources are source of pride for us, and created with our clients’ ease-of-use in mind.

From customer support tickets to video tutorials, our experts are there to make sure that everything goes smoothly from day one. Take the time to look at all the resources we offer you, and explore your options to make our software your solution.

INFORMATION FOR CALL CENTER ROOKIES, EXPERTS, AND EVERYONE IN BETWEEN

Whether you have a new hire or are bringing on an old pro, we can keep everybody up to date and up to speed with the latest information, tutorials, or tips and tricks to get the most out of your call center software.

Call Center Resources
Call Center Resources

Your Guide to Running a Call Center in 2019

Today’s call centers are constantly moving forward. Communication itself is changing, and with those changes come new approaches to engaging customers – and your staff. Running a call center in 2019 is about more than just answering and redirecting calls. In this free ebook download, "Your Guide to Running a Call Center in 2019", you will learn more about what is needed to run a successful call center in 2019.

Download eBook
Call Center Resources
Call Center Resources

Using call center agent performance metrics to improve your call center

Is your call center functioning at peak capacity and productivity? Measuring pertinent call center agent performance metrics and KPIs is fundamental to the success of your call center.In this free ebook download, "Using Call Center Agent Performance Metrics to Improve Your Call Center", you will learn more about what metrics matter to a call center, and why.

Download eBook
Call Center Resources
Call Center Resources

How call center software is failing financial services and how to get it back up to speed

Financial services depend on efficient call center software. There are some ways your call center technology may be failing you - and there are also some ways for call center managers and executives to improve performance and customer experience. In this FREE eBook download, you will learn more about how to identify a failing Call Center, how to get the best out of a Call Center, and more.

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POINT. CLICK. WATCH. LEARN.

Check out our library of videos that showcase the ChaseData cloud based predictive dialer, set-up and use, and how to deploy with Zoho integration. It’s easy to point, click, and learn how to set up your call center solution.

Call center NOW Inbound

ChaseData Corp Call Center Agent Application Walkthrough

In this video you will learn more about how to use the ChaseData Call Center Agent Application for desktop users.

DATASHEETS AND BROCHURES

  • Agent Workstation

    Keep agents talking by blending outbound campaigns with inbound calls using ChaseData’s platform.

  • Application Integrations

    ChaseData’s API gives you access to your most trusted third-party applications within our native API.

  • Blended Call Centers

    Blending delivers much better return on your cross-training and payroll investments. Control the flow of conversation in your call center to boost agent productivity.

  • Dashboard Reporting

    Our powerful platform provides answers to your most critical business questions at a glance.

  • Inbound KPI’s

    Our software automatically analyzes agent skills, agent performance stats, and other factors in real-time then matches qualified agents with the customer instantly.

  • Multi-Channel Solution

    ChaseData has developed the in-app, multi-channel integration features that are vital to your call center’s long-term success.

  • Outbound Call Centers

    Maximize your call center’s connection rates, simultaneously minimize dropped calls and wasted leads. These are the foundations of every successful outbound campaign.

CHASEDATA CORP BLOG

Watch this space for articles relevant to multiple industries and call center management. We have a lot of experience to share with you, plus tips and tricks that will help you to train your staff and give you a following of satisfied customers.